Privacy Policy

1. Information We Collect

• Personal details such as your name, email address, phone number, and profile photo.
• Location data for community issue reporting (e.g., potholes, waste collection).
• Login credentials or authentication details when you create an account.
• Device information like IP address, browser type, and operating system.
• Interaction history including feedback, comments, or posts you make on CityFix.
• Payment information, if you avail premium features or make donations.

2. How We Use Your Information

• Enable you to report civic issues and track resolutions in real-time.
• Send you notifications about community updates or announcements.
• Improve app functionality, security, and user engagement.
• Comply with legal or regulatory obligations.
• Conduct research and analytics to improve our services.

3. Data Retention & Security

CityFix stores your personal information only as long as it is necessary for delivering our services. We employ strong security measures such as:

• SSL encryption to secure data transmission.
• Strict access controls and authentication systems.
• Encrypted storage of sensitive information like passwords.
• Regular monitoring to prevent unauthorized access or misuse.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share it with trusted third parties in the following cases:

• With municipal authorities for resolving reported civic issues.
• With third-party service providers (e.g., payment gateways, hosting partners).
• For legal reasons, such as responding to government requests or preventing fraud.

5. Your Rights

• Request access to your personal data stored with us.
• Request correction or updates to inaccurate or incomplete data.
• Request deletion of your account and personal information (“Right to be Forgotten”).
• Withdraw consent to certain data collection activities.
• File a complaint with regulatory authorities in case of data misuse.

6. Changes to This Policy

CityFix reserves the right to update or modify this Privacy Policy at any time. Significant changes will be notified via email or in-app notifications. We encourage you to review this page regularly to stay informed.